May 29, 2024


Great Health is a Choice

Nine Methods Mercy Simplifies Wellness Care in 2024

ST. LOUIS, Jan. 5, 2024 /PRNewswire/ — In the midst of frantic schedules and unlimited to-do lists, handling health and fitness care just got easier, thanks to Mercy. Mercy’s customer knowledge and technologies teams have established consumer-helpful platforms built to make running health and fitness treatment much easier. With the faucet of a screen, patients can book an appointment, check in online, see their medical doctor pretty much, request prescription refills, accessibility digital well being records and much more – all from the usefulness of their system.

“Mercy’s objective is to make overall health care as effortless as achievable, so patients get the care they will need – when, exactly where and how they require it,” claimed Joe Kelly, Mercy’s chief transformation officer. “We’re frequently innovating and making use of the most recent know-how so individuals can a lot more quickly entry care. For almost 200 decades, the Sisters of Mercy have pursued wellbeing treatment access for all. Innovation is in Mercy’s DNA, and creating new systems is one of many strategies we keep on that get the job done.”

In 2023, Mercy launched numerous new technologies to simplify the buyer practical experience. Hunting ahead, ideas are underway for an updated app with new features and a lot more choices for wander-in specialty care devoid of an appointment.

“Mercy’s concentrate is on making a individualized and cohesive consumer knowledge for all those trying to find treatment at Mercy,” explained Kristin Ebert, Mercy’s main working experience officer. “Every single final decision we make is geared toward empowering buyers to entry wellbeing care in a way that satisfies their preferences and aligns with their life.”

Below are nine tech strategies from Mercy for care on the go:

  1. Mercy Now: Mercy’s electronic navigation resource, available at mercynow.web, helps people pick the most acceptable, lower-expense care choice, no matter whether it can be electronic, virtual or in individual.
  2. MyMercy App: Mercy’s easy application easily manages health care for people and their people in a single place, offering immediate entry to digital health documents, appointment scheduling, prescriptions, doctor chats, monthly bill payments and much more.
  3. Mercy Specific Treatment: Accessible by using Mercy Now or the MyMercy app, this digital interview assistance, best for small disorders like UTIs or sinus bacterial infections, lets patients to response a collection of thoughts about their indications. The interview is fully non-public. A treatment strategy is then emailed to them. Are living Mercy suppliers assessment and approve all treatment ideas, even signing off on prescriptions. If added care is desired, providers will routine a digital visit or stick to-up appointment.
  4. Toni: Mercy’s digital assistant named “Toni” gives secure, customized assistance about the clock, supporting agenda appointments, refill prescriptions, remedy billing inquiries and extra. If anyone prefers to communicate with a authentic particular person, Toni can seamlessly transfer them even though maintaining observe of what has been discussed. The tool can be accessed on Mercy’s web site or in the MyMercy app.
  5. Orthopedics Walk-In: Individuals can reserve a stroll-in appointment with an orthopedic specialist on The company is now out there in St. Louis, Springfield and Joplin, with programs to grow to more than a dozen areas in communities Mercy serves.
  6. Affected individual Self-Scheduling: MyMercy app users can plan appointments at their convenience, selecting providers or medical professionals they have already found. This function is also accessible on mercy.web with new or present providers for main treatment, pediatrics, OBGYN, and other specialty visits.
  7. Rapid Go: Sufferers with a scheduled appointment can be placed on a ‘wait list’ and receive an electronic mail or MyMercy notification offering before appointment selections making it possible for them to acquire treatment faster for imaging, key treatment and remedy services.
  8. e-Check In: Available 7 days just before appointments, on-line look at-in is a time-conserving service offered on the web or in the MyMercy app, making it possible for individuals to skip the paperwork in the office. Uploading insurance cards, health-related histories and indicators are securely and seamlessly integrated into a patient’s electronic health and fitness file.
  9. Self Check out-In: If clients haven’t had a opportunity to finish check out-in in advance of their appointment, they can speedily do it on website at a self-test in station. With the click of a button, their care group will know when the patient has arrived.

Coming in 2024: Enjoy for the new MyMercy+ application with added options, additional solutions for self-scheduling and an expanded chatbot that allows end users navigate their healthcare by answering inquiries 24/7.

About Mercy
Mercy, a person of the 20 largest U.S. well being units and named the best large system in the U.S. for exceptional individual experience by NRC Wellbeing, serves millions on a yearly basis with nationally regarded excellent treatment and a person of the nation’s major Accountable Care Corporations. Mercy is a remarkably built-in, multi-point out health and fitness treatment method together with a lot more than 50 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging facilities and pharmacies. Mercy has around 900 medical professional practice destinations and outpatient services, additional than 4,500 doctors and advanced practitioners and much more than 47,000 co-employees serving patients and households throughout Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient providers and outreach ministries in Arkansas, Louisiana, Mississippi and Texas.

Source Mercy